⚖️ Terms & Conditions

Last updated: February 2026

Welcome to DU Digital Solutions (“we”, “our”, or “us”). These Terms & Conditions govern your use of our website https://dudigitalsolutions.com and any products or services we provide.

By accessing or using our website, or by signing up for our services, you agree to be bound by these Terms.

1. About Us DU Digital Solutions is a UK-based digital agency providing:

  • Website design and development

  • Hosting and maintenance services

  • Branding and digital marketing solutions

       Business Address: 9 St. Clements Avenue, Leigh-on-Sea, Essex, SS93BL, United Kingdom

       Phone: +44 7368 853352

       Email: contact@dudigitalsolutions.com

       Website: https://dudigitalsolutions.com

2. Use of Our Website You agree to use this website only for lawful purposes and in a way that does not:

  • Infringe the rights of others,

  • Restrict or inhibit anyone else’s use of the site, or

  • Cause damage to our systems or reputation.

We reserve the right to restrict access or remove content if we believe it violates these terms or applicable law.

3. Our Services We provide digital services including web design, hosting, and online marketing.

  • A written or electronic project proposal or quotation will outline the scope, pricing, and timelines.

  • By approving a quotation, making a deposit, or setting up a direct debit/subscription, you enter into a binding service agreement.

  • We reserve the right to modify services or pricing at any time, provided existing signed contracts remain unaffected.

4. Pay-Monthly Agreements, Payments & Minimum Term To avoid large upfront design fees, our website packages are offered on a pay-monthly subscription basis.

  • Minimum Term: All pay-monthly website packages are subject to a strict minimum agreement of 12 consecutive months.

  • Annual Upfront Discount: Clients may choose to pay for the 12-month term upfront in a single payment. In doing so, you will receive a discount (e.g., pay for 10 months, get 12) as outlined in your proposal.

  • Rolling Contract: After the initial 12-month period is successfully paid, the agreement automatically converts to a rolling month-to-month hosting and maintenance plan, which can be cancelled at any time with 30 days’ notice.

  • Late Payments: If a monthly payment is missed and remains unpaid for 14 days, we reserve the right to temporarily suspend your website and email services until the balance is cleared. Late payments may also incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Hosting and Domain Services If you host your website with us:

  • We maintain regular backups and apply security measures, but we cannot guarantee 100% uptime or immunity from cyber threats.

  • You are responsible for maintaining any provided login credentials securely.

  • Hosting fees are included in your monthly/annual plan and must be paid on time to prevent service suspension.

6. Intellectual Property and Website Ownership Unlike many agencies that rent you a website indefinitely, we believe you should own your digital assets once they are paid for.

  • During the first 12 months: All content, designs, code, and materials produced by DU Digital Solutions remain our exclusive property.

  • After 12 months (or if paid annually upfront): Once the initial 12-month agreement is fully paid, 100% ownership of the website’s design, structure, and visual assets is officially transferred to you (the client).

  • Leaving Us: If, after the 12-month term, you decide to move your website to another hosting provider, we will happily provide a full backup of your website files and transfer your domain name to you at no extra cost.

7. Client Responsibilities You agree to:

  • Provide all necessary content, images, and information required for the project in a timely manner.

  • Obtain proper licences for any materials you supply (e.g., photos, fonts, or videos).

  • Review and approve deliverables promptly to avoid project delays.

  • We are not responsible for delays caused by late content delivery or lack of feedback.

8. Revisions and Approvals Our projects typically include a defined number of design revisions (as per your proposal).

  • Additional changes beyond the agreed scope may incur extra fees.

  • Final approval from the client indicates acceptance of all deliverables as complete and satisfactory.

9. Cancellations and Refunds Because we invest heavy manual labour and resources into building your website during the first month, our cancellation policy is as follows:

  • Early Cancellation: If you wish to cancel your monthly plan before the initial 12-month term is complete, the remaining balance of the 12-month contract becomes immediately due and payable.

  • Upfront Payments: If you paid annually upfront and choose to cancel before the year is over, the payment is non-refundable, but you retain full ownership of the website files.

  • If we are unable to deliver the agreed service due to our own fault, you are entitled to a refund for undelivered work.

10. Limitation of Liability To the maximum extent permitted by law, DU Digital Solutions shall not be liable for:

  • Any loss of profits, data, or business interruption resulting from website use or downtime.

  • Indirect, incidental, or consequential damages.

  • Our total liability for any claim shall not exceed the total amount paid by the client for the specific service in question during the previous 12 months.

11. External Links and Third Parties Our website may contain links to external websites or third-party tools. We are not responsible for their content, privacy practices, or any damages resulting from their use.

12. Confidentiality Both parties agree to keep all project details, login credentials, and client information confidential and not share them with unauthorised persons.

13. Data Protection We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please see our Privacy Policy for full details on how we handle personal information.

14. Termination We may suspend or terminate access to our services if you:

  • Breach these Terms, or

  • Fail to make payments when due. Upon termination due to breach or non-payment, all outstanding balances become immediately payable.

15. Governing Law These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

16. Contact Information For any questions about these Terms, please contact:

       Business Address: 9 St. Clements Avenue, Leigh-on-Sea, Essex, SS93BL, United Kingdom

       Phone: +44 7368 853352

       Email: contact@dudigitalsolutions.com

       Website: https://dudigitalsolutions.com